What Really Matters for Credit Union Websites?

What Really Matters for Credit Union Websites: REVISITED

In the fall of 2007, we released a white paper about credit union website design called "Website 'Standards' – What Really Matters for Credit Unions Online?". It is still the most downloaded article on our website. We often refer our clients to the article to provide them with a deeper understanding of why we design credit union website interfaces the way we do, and what the meaning behind our seemingly traditional methods really is.

An Open Letter to the NCUA: Please Design a New Logo

To whom it may concern at the NCUA:

It has become blatantly clear to the designers at L9 that your insurance logo is not suitable for its required use. Let me explain... As the design director at L9, a web development and design CUSO, I see your blue insurance logo a lot. It's not the aesthetics that don't work. In fact that NCUA blue is pretty snazzy. The real problem is that unless we place an extremely huge (I mean just gigantic) version of your logo on our client's website pages, it's not legible. Now that would not really be a big concern, except for the fact that it is one of your compliance requirements for it to be readable. This often scares CU's into blatantly destroying the presentation of their web pages by including an oversized blue blob on their sites.

Vendor Integration for CUs is Usually Very Poor

If you work in the marketing or IT department at a credit union (or any other department for that matter) you are probably well aware of the fact that third party products offered by web vendors never really have the ability to be integrated very well. You CU people live in an unfortunate world where you have to rely on a hundred different vendors for every little aspect of the web experience that you are trying to create for your members.